FAQ

The following are answers to some of our most commonly asked questions. For additional help, click here to visit our online customer service, email us at comments@maplehurstflorist.com or call us toll free at 800-777-8115 (local call 802-878-8113.)

What are your hours?
How can I contact you?
Can you deliver my order today?
How do I pay for my order?
Are there any delivery charges or tax?
What about substitutions?
What about orders going outside of the U.S.?
How do I cancel my order?
Is the arrangement in the photo exactly what will be delivered?

What are your hours?
We are open Monday through Friday, 8:00 am to 5:30 pm (est) and Saturday from 8:00 am to 4:00 pm (est). We are closed on Sundays. Sunday deliveries available.  Please order by noon on Saturday.

How can I contact you?
You can also email us anytime at comments@maplehurstflorist.com or call us toll free at 800-777-8115 (local call 802-878-8113.) You can also contact us via our online customer service, just click here. For questions regarding an order, please have your Netticket number available.

Can you deliver my order today?
Can you deliver my order today? Orders for delivery in the greater Burlington area are eligible for same day delivery if received by 1:00 pm (est). Orders for delivery in other cities are usually eligible for same day delivery if the order is received by us no later than 1 pm (est.) Deadlines for same day delivery eligibility will vary during busy floral holiday periods.

How do I pay for my order?
We accept all major credit cards, including Visa, MasterCard, American Express and Discover. If you have an account with our shop you may pay by entering your account number when ordering.

Are there any delivery charges or tax?
All orders are subject to sales tax of 6% to 7% tax and $8.95 to $15.00 for delivery based on the recipient's delivery location.  You will have an opportunity to review a summary of your order including all tax and delivery charges before you complete your order.

What about substitutions?

Not all flowers are available year-round. Some flowers are seasonal or only available regionally. Where they are not available, the closest substitute will be used. Some plants are only available during certain seasons or in certain regions. In such case, we will substitute the closest type of plant at an equal or higher value. Some containers during holidays may not be readily available, and in such case a similar container will be used. If you do not want any part of your order substituted as needed, please mention this when ordering.

What about orders going outside of the U.S.?
To place an order for delivery outside of the US, please call us at least 24 hours before your requested delivery date. There are special conditions and pricing that applies to international orders.

How do I cancel my order?
To cancel your order, please call us at 800-777-8115 (local call 802-878-8113.) Have your Netticket number available for us to facilitate your request quickly.

Is the arrangement in the photo exactly what will be delivered?
Since each bloom is unique, no two arrangements will be exactly the same. The overall style, types of flowers, arrangement of the flowers and container will be the same or similar to what is pictured (see "What about substitutions?" above). The photos are provided as a guide for you and the designer of your arrangement.